AK Record Privacy Policy – How We Protect Your Data

1. Introduction

AK Record is an online gaming and sports betting platform designed for adult players in Pakistan. We take our responsibility to protect your personal data seriously. This policy applies to all users of the AK Record website and mobile application, regardless of the device or network used to access the platform.

When we refer to "personal data" in this policy, we mean any information that can identify you — either on its own or in combination with other data. This includes your name, CNIC details, contact information, payment details, and any records of your activity on the platform.

We do not collect more data than we need, and we do not keep it for longer than necessary. Everything we collect has a clear and legitimate purpose, which is explained in detail in the sections below.

2. Data We Collect

AK Record collects personal information at different stages of your interaction with the platform. The main categories are:

We do not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs, or health information, except where explicitly required and consented to in specific contexts (for example, problem gambling self-assessment).

3. How We Use Your Data

Every piece of data we collect is used for one or more of the following purposes:

• Account management: To create, maintain, and secure your AK Record account, including verifying your identity and age.
• Service delivery: To process deposits and withdrawals in PKR, settle bets, award bonuses, and provide access to Casino, Live Casino, and Sports Betting features.
• Customer support: To respond to your queries, complaints, and requests in a timely and helpful manner.
• Fraud prevention & security: To detect and prevent unauthorised access, duplicate accounts, money laundering, and other prohibited conduct.
• Platform improvement: To analyse usage patterns so we can make the app and website faster, more stable, and more useful for Pakistan players.
• Legal compliance: To meet record-keeping and reporting obligations required by applicable law.
• Responsible gaming: To identify patterns that may indicate problem gambling and to apply limits or restrictions where appropriate.
• Communications: To send you account notifications, security alerts, and — where you have opted in — promotional messages about bonuses and new features.

We do not use your data for automated decision-making or profiling in ways that would have a significant legal or personal effect on you without human review.

4. Who We Share Data With

AK Record does not sell your personal data to any third party. We may share limited information with the following categories of service providers, strictly for the purposes described:

• Payment processors: JazzCash, Easypaisa, Raast, and bank/card payment gateways receive only the transaction data needed to process your deposit or withdrawal.
• Identity verification providers: To confirm your name, age, and CNIC details during the KYC (Know Your Customer) process.
• Fraud detection services: Technical data such as IP address and device fingerprint may be shared with anti-fraud systems to protect all players on the platform.
• Game software providers: When you play a casino or live casino game, the game provider's systems record the round outcome. These providers operate under strict data agreements with AK Record.
• Cloud and hosting infrastructure: Our platform runs on secure cloud servers. Infrastructure providers access data only to maintain the technical environment and have no independent right to use it.
• Legal and regulatory bodies: Where required by applicable law, we may disclose data to relevant authorities. We will only do this to the extent legally required.

5. Payment Data

All financial transactions on AK Record are carried out in Pakistani Rupees (PKR). We support JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards, and mobile wallets. When you make a deposit or request a withdrawal, the transaction is routed through a secured payment gateway.

AK Record does not store your full JazzCash or Easypaisa PIN, complete card numbers, or internet banking credentials on its own servers. What we do retain are transaction reference numbers, timestamps, PKR amounts, and the payment method type — records that are necessary for reconciliation, dispute resolution, and compliance purposes.

If you request a withdrawal, we verify that the destination account matches the payment method used for your most recent deposit. This is a security measure to prevent funds from being diverted to an unverified account.

6. Cookies & Tracking

AK Record uses cookies and similar tracking technologies to make the platform work properly and to give you a better experience. A cookie is a small text file stored on your device when you visit the website or use the app.

The types of cookies we use include:

• Essential cookies: Required for the platform to function. These keep you logged in during your session and maintain your language and currency preferences. They cannot be disabled without breaking core features.
• Analytics cookies: Help us understand how players move through the platform — which pages are most visited, where players drop off, and how long sessions typically last. This data is aggregated and not linked to individual identities.
• Preference cookies: Remember your settings such as chosen sport, favourite casino games, and notification preferences so you do not have to re-enter them each visit.
• Security cookies: Used to detect suspicious login attempts and protect your account from unauthorised access.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of parts of the AK Record platform. We do not use cookies to serve third-party advertisements.

7. Data Retention

We keep your personal data only for as long as it is needed to fulfil the purposes described in this policy, or as required by applicable law. The general retention periods we apply are:

• Account data: Retained for the lifetime of your active account plus a minimum of five years after account closure, to meet record-keeping requirements.
• Transaction records: Financial records including deposit and withdrawal history are retained for a minimum of five years from the date of each transaction.
• Support communications: Chat logs and email correspondence are retained for two years from the date of the last interaction.
• Technical logs: Server and access logs are retained for up to 12 months and then automatically deleted or anonymised.
• Marketing preferences: If you opted in to promotional communications, your preference record is kept until you opt out, after which it is deleted within 30 days.

When data is no longer needed, it is securely deleted or anonymised so that it can no longer be associated with any individual.

8. Security Measures

Protecting your data is something we invest in continuously. The security measures AK Record has in place include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and our servers.
• Encrypted storage of passwords — your password is never stored in plain text.
• Two-factor authentication (2FA) options available for all registered accounts.
• Regular security audits and penetration testing of the platform infrastructure.
• Strict internal access controls — only authorised personnel with a legitimate need can access personal data, and all access is logged.
• Automatic session timeouts after a period of inactivity to reduce the risk of unauthorised access on shared devices.

Despite these measures, no system is completely immune to security risks. In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law, and we will take immediate steps to contain and investigate the incident.

9. Your Rights

As a user of AK Record, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you at any time.
• Right to correction: If any of your information is inaccurate or out of date, you can ask us to correct it.
• Right to deletion: You can request that we delete your personal data. Note that we may be required to retain certain records for legal or compliance reasons even after an account is closed.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances — for example, if you dispute its accuracy while we verify it.
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you can withdraw that consent at any time. Withdrawal does not affect the legality of processing carried out before withdrawal.
• Right to data portability: You can request your account and transaction data in a commonly used, machine-readable format.

To exercise any of these rights, contact our support team at [email protected]. We will respond within a reasonable timeframe and at no charge for standard requests.

10. Minors & Age Verification

AK Record is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, you are required to confirm that you are 18 or older, and identity verification checks are carried out to confirm this.

If we discover that an account has been opened by a person under 18, the account will be immediately closed, all funds will be handled in accordance with our Terms and Conditions, and any personal data collected will be deleted.

If you are a parent or guardian and believe that a minor has registered on our platform, please contact us immediately at [email protected] so we can take appropriate action without delay.

We strongly recommend that parents and guardians use parental control tools and keep their AK Record login details completely private to prevent underage access.

11. Policy Updates

AK Record reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make significant changes, we will:

• Update the "Last updated" date at the top of this page.
• Send a notification to the email address registered on your account.
• Display a prominent notice on the platform for a reasonable period after the change takes effect.

We encourage you to review this page periodically. Continued use of the AK Record platform after changes are published constitutes your acceptance of the revised policy. If you disagree with the changes, please stop using the platform and contact support to close your account.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how your personal data is handled, please get in touch with the AK Record support team. We are happy to help and will respond as promptly as possible.

You may also visit our FAQ page for answers to the most common questions about account management, data, and platform features.